Policy updated October 2016
What are cookies?
Cookies are text files containing small amounts of information that may be placed on your device when you visit websites. Websites use various types of cookies to fulfil many functions. Some cookies may be temporary and stay on your device for the duration of your browsing session only - so once you close your browser, the cookies will be deleted (session cookies). Some cookies may be more permanent in order to remember your preferences in the future - unless you choose to delete them (persistent cookies). Cookies may be placed by the operator of the website or by other parties setting cookies through that website (third party cookies).
‘Strictly Necessary’ cookies allow you to move around this website and to use essential features like secure areas.
We use these Strictly Necessary cookies to:
- Remember information you’ve entered on forms when you navigate to different pages in a single web browser session
- Identify you as being logged in to this website
- Make sure you connect to the right service on our website when we make any changes to the way the website works
- Strictly Necessary cookies will NOT be used to gather information that is used to advertise products or services to you
Accepting these cookies is a condition of using this website, so if you prevent these cookies we can’t guarantee your security or predict how our website will perform during your visit.
Here is a list of the Strictly Necessary cookies which may be used on this website.
|CMSCookieLevel||Specifies which cookies are allowed by the visitor.||Persistent|
|ASP.NET_SessionId||Keeps the user session ID for security reasons.||Session|
|CMSPreferredCulture||Store’s a security token that the system uses to validate all form data submitted via POST requests. Helps protect against cross site request forgery.||Persistent|
|CMSCsrfCookie||Store’s a security token that the system uses to validate all form data submitted via POST requests. Helps protect against cross site request forgery.||Session|
|__openid_selector_*||Stores OpenId user identification for authentication purposes.||Persistent|
|CMSMobileRedirected||Indicates if the visitor has been redirected to the mobile version of the website by the Mobile device redirection web part.||Persistent|
|CMSCurrentTheme||Stores the name of the current visual theme to provide proper design to the dialog windows.||Persistent|
|Webauthtoken||Live ID authentication cookie.||Persistent|
|CMSForumPostAnswer||Keeps a list of Question-Answer forum posts in which the user voted for an answer to prevent repeated votes.||Persistent|
|CMSVotedPolls||Keeps a list of polls where the user voted to prevent repeated votes.||Persistent|
|CMSRatedDocuments||Indicates that the visitor has switched to the desktop (default) version of the website from a specific device profile.||Persistent|
|ASPXFORMSAUTH||Stores the user’s encrypted authentication ticket when using forms authentication.||Session|
|CMSShoppingCart||Stores a reference to the user’s active shopping cart.||Session|
|CMSBodyClass||Body element class to provide accessibility standards||Session|
|CMSEd<GUID>Current||Stores the current step of Wizard layout web parts.||Session|
|ChatLoggedInToken||Stores the login state for the Chat application (indicates if the user is in the online state).||Session|
|ChatSupportLoggedInToken||Indicates if the user is logged in to the support chat.||Session|
|<Window name>_<Group ID>_roomID||Stores bindings between groups of chat web parts and chat rooms (for a specific window or tab).||Session|
|chat_autoinitchat_displayed_<GUID>||Remembers if the automatically initiated chat web part was shown to the user (prevents multiple chat initiation messages).||Session|
|chat_kick_roomid_<room ID>||Indicates that the user was kicked from the specified chat room (and is not allowed to return).||Session|
|StrandsSBS_*||Used by the Strands Recommender solely for its own purposes. The cookies are managed on the Strands side.||Session|
|CMSStrandsTrackEvent_*||Stores persistent HTTP context after a page is reloaded. Used for tracking of shopping cart events.||Session|
Performance & Functionality
‘Performance’ cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, better understand the interests of our users and measure how effective our advertising is. ‘Functionality’ cookies are used to provide services within the website or to remember settings to improve your visit.
We use Performance and Functionality cookies to:
- Provide statistics on how our website is used
- See how effective our adverts are (we don’t use this information to target adverts to you when you visit other websites)
- Help us improve the website by measuring any errors that occur
- Test different designs of our website
- Performance and Functionality cookies will NOT be used to gather information that is used to advertise products or services to you
- Remember settings you’ve applied such as layout, text size, preferences and colours
- Remember if we’ve already asked you if you want to fill in a survey
- Show you when you’re logged in to the website
- Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose
- Remember results of tests performed to make the website more relevant to you
Some of these cookies are managed for us by third parties – where this is the case we don’t allow the third party to use the cookies for any purpose other than those listed above.
You can control whether or not these cookies are used, but preventing them may mean we can’t offer you some services, and will reduce the support we can offer you. It’s also possible that preventing these cookie stops us remembering that you didn’t want a specific service.
Here is a list of the Performance and Functionality cookies which may be used on this website.
|VisitorStatus||Indicates if the visitor is new or returning. Used for tracking the visitors statistic in Web analytics.|
|Source||Stores the channel which the user came from (e.g., email, Facebook, Twitter, etc.).|
|Campaign||Stores the web analytics Campaign assigned to the visitor.|
|UrlReferrer||Stores the URL referrer from which the user arrives on the website.|
|CurrentContact||Stores the GUID of the contact related to the current site visitor. Used to track activities on the website.|
|CMSAB<ABtestname>||Used to track conversions for the test and maintain consistent page content for the visitor. Stores the name of the page variant assigned to the visitor, the list of performed conversions and information whether visitor is included in A/B testing specified by anA/B test.|
|CMSMVT<mvtestname>||Stores the combination of variants assigned to the visitor by an MVT test. Used to track conversions for the test and maintain consistent page content for the visitor.|
|CMSNoTestMVT<templateid>||Stores the currently selected MVT combination for editors in the administration interface.|
Performance and Functionality cookies which are third party cookies
|Cookie name||3rd Party Host||Decription|
|insights.hotjar.com||Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.|
|PRUM_EPISODES||pingdom.net||Allows us to measure the performance of the website|
‘Targeting’ cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our website.
We use Targeting cookies to:
- Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites
- Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in when you return to our website or visit other third party websites
- Deliver content and marketing communications tailored to your interests based on information from your visit
You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties’ own tools to prevent these cookies.
Here is a list of the Targeting cookies which may be used on this website.
|__utma||Google Analytics cookie that refers to the number of times you have visited our website and the first and the last visit times.||Persistent|
|__utmb and __utmc||Google Analytics cookies that contain timestamps of time you enter and leave our website.||Session|
|__utmz||Google Analytics cookie that tracks which search engine you have used to come to this website, which keyword(s) you used to find the website, which link(s) you have clicked on within the website and where you were located when you clicked that link.||Persistent|
Targeting cookies which are third party cookies [persistent]
|disqus.com||Disqus uses several cookies to remember your Disqus login information and for you to be able to leave comments on this website.|
You can learn more about the Disqus cookies by reading https://help.disqus.com/customer/portal/articles/466235-use-of-cookies and you can opt out from getting these cookies by following the instructions on this page https://help.disqus.com/customer/portal/articles/1657951-ad-training-settings.
|datr||facebook.com||A Facebook cookie that monitors your Facebook account for suspicious behaviour such as failed login attempts or attempts to create spam accounts.|
|locale||facebook.com||A Facebook cookie that is used to identify public computers where users are logging into Facebook using the same browser. This identification helps to provide more secure login features to Facebook users using public computers.|
|lu||facebook.com||A Facebook cookie that identifies user’s language and country.|
|NID||google.com||A Google cookie that stores preferences referring to a particular website.|
|PREF||google.com||Google cookie that is used to protect you from malware and phishing attacks and maintain language preferences on Google websites.|
|Id||doubleclick.com||This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.|
|_drt_||doubleclick.com||This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.|
|.add||doubleclick.com||This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.|
How to manage cookies
You can manage cookies through your browser settings and/or by contacting the third parties below. If you continue to use our website without changing your settings, then you consent to our placing the categories of cookies we have listed above on your browser. As we have explained above, if you decide to change your settings and disable cookies, you may not be able to take full advantage of all our website features.
The following external links will explain you how to manage cookies for the most common browsers:
Cookie Settings in Internet Explorer
Cookie Settings in Google Chrome
Cookie Settings in Firefox
Cookie Settings in Safari
Information about Google Analytics and to opt out of it is found by visiting;
Information about cookies
You can read more about cookies at:
Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
How to contact us
This website is operated by Macmillan Publishers International Limited, trading as Pan Macmillan. Macmillan Publishers International Limited is a company registered in England. Our registered number is 02063302.
If you wish to contact us please use our postal address at:
20 New Wharf Road
or send an email to email@example.com
Our registered office is at: Cromwell Place, Hampshire International Business Park, Lime Tree Way, Basingstoke, Hampshire, RG24 8YJ
Policy updated October 2016